Ordering
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about the process.
Thanks for your interest in Melissa Bakes! Use this form to get started or read on for more details about the ordering process.
Order Form
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865-410-8950
Process
Thanks for your interest in Melissa Bakes! I hope we can work together and create some fun cookies or other treats for your event. Everything I bake is custom designed to match your theme, colors, invitations, decor, or whatever else you choose.
Designing Your Order
After I receive initial contact from you, I'll schedule a call or meeting to get information about your event, budget if there is one, and colors and theme. It's great if you can send me inspiration pictures (and feel free to check out examples of my past creations).
After I get a sense of your event and goals, I'll present three options for you. After, we'll finalize all details and pricing. Your order is "placed" once I receive your 50% deposit.
Baking
Each cookie order is made over a two to three day period - one day for mixing, cutting, baking. One day for decorating. The third day for additional details (if needed) and dry time (at least 8 hours). I bake as close to your needed date as possible. Once your cookies are bagged up, they'll stay beautifully fresh for up to two weeks. I'll have them to you within 3 days of baking.
Delivery
You can either schedule to pickup from me, or I can deliver for a fee.
Policies
Deposits
Once I have received a 50% deposit your order is “placed”. The “Hold my Date” retainer of 50% is non-refundable. You may reschedule to a different available date if necessary and apply that deposit to a future order.
Cancellations
No cancellations will be honored within 3 days of the pick-up date, payment is still expected in full. I can help you freeze the cookies at the point for use at a later date. All requests for cancellations must be made in writing. Email is acceptable.
Allergy Warning
My cookies contain flour, milk (butter), and egg. Though my basic sugar cookies do not contain nuts, they are baked in a kitchen that does use nuts as an ingredient. Some of my ingredients are prepared and packaged using machines that may come into contact with Wheat/Gluten, Eggs, Dairy or Dairy Products, Peanuts, and Tree Nuts.
